Part Four of Four - Make Their Day
FISH! - It started off as a film, then created into a book, and now a worldwide phenomenon about changing an environment, namely a workplace environment (but you could do this in just about any environment), into one that is more inspirational, creative and innovative. Read more about FISH!
The four FISH! principles:
Choose Your Attitude
Play
Be There
Make Their Day
Today's "Gone Fishing" blog entry is: Make Their Day
Has someone ever done something so out of the blue and supportive, nice, helpful or whatever that you thought, "wow, you've just made my day"?
Well, that's the feeling we're talking about here.
Imagine if you choose the attitude to be aware of others' needs and that you wanted to be there for them when they need you, and you combined this with being creative and innovative (play), and you're also paying attention in the moment (be there), then you're likely to easily spot moments where you might be able to make someone's day.
It could be as simple as complimenting someone, or possibly more involved such as offering to help. It could be the way in which you acknowledge a customer's feelings even if you can't solve the problem.
Part of the process here is caring in the first place. When the caring is there, it can be really easy to make someone's day, which may just make your day as well.
Coaching Exercises
1. What does "making their day" mean to you? Consider your experiences of when you made someone's day, and when someone made your day. What happened that was unique and special? What did you or the other person do, or think, or believe, that was so different?
2. We often find it easier to complain and share stories of poor customer service, or anyone's bad behaviour for that matter, than to share the great stories and to rave about someone else. If this is true for you, what do you think is behind that? Are you noticing the good as well as the bad around you? Are you afraid of giving compliments because you struggle to accept them yourself? Anything else?
3. Do you understand the notion of "random acts of kindness"? Do you think that making someone's day takes too much time, money, effort, emotion, etc? Are you being fair in that? How much is time, money, effort, emotion affected when you do nothing?
4. Would you like to "make their day" more often? What needs to change to make that happen? Are there any new attitude choices to make? Do you need to learn how to play first? Are you paying attention in the moment? What specifically are you committing to?
Please remember that some changes take time and repteated practice to get right.
As always, if you need any further personal support in response to any of these coaching exercies, please consider using the askacoach.com service.
All the best,
Noel
Noel Posus - Master Coach
www.askacoach.com
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